Refund Policy
At MonsterKong.com, we strive to provide exceptional YouTube marketing services that meet the highest standards of quality and client satisfaction. This Refund Policy outlines our guidelines regarding refunds for our services. By purchasing our services, you agree to the terms of this Refund Policy.
1. Service Satisfaction Guarantee
We take pride in our work and are committed to providing high-quality YouTube marketing services. If you are not completely satisfied with our services, please contact us within 14 days of purchase at info@monsterkongmarketing.com to discuss your concerns and potential solutions.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service Not Delivered: If we fail to deliver the services as described within the timeframe specified in your service agreement.
- Service Quality Issues: If our services do not meet the quality standards or specifications outlined in your service agreement, and we are unable to remedy the issues after reasonable attempts.
- Technical Problems: If technical issues on our end prevent the proper implementation or delivery of our services and cannot be resolved within a reasonable timeframe.
3. Non-Refundable Services
The following situations are generally not eligible for refunds:
- Services Already Delivered: Once our services have been fully delivered and completed according to the service agreement, they are not eligible for refunds.
- Changed Circumstances: Changes in your business needs, strategy, or circumstances after service commencement do not qualify for refunds.
- Third-Party Issues: Problems caused by third-party platforms (e.g., YouTube policy changes, algorithm updates) that are beyond our control.
- Non-Cooperation: Instances where clients fail to provide necessary information, access, or cooperation required for service delivery.
4. Refund Process
- Request Submission: To request a refund, please email info@monsterkongmarketing.com with your order details, reason for the refund request, and any supporting documentation.
- Review Period: We will review your request within 5-7 business days and may contact you for additional information if needed.
- Resolution: After reviewing your request, we will notify you of our decision. If a refund is approved, we will process it within 10 business days.
5. Refund Types
Depending on the circumstances, we may offer:
- Full Refund: Complete reimbursement of the service fee.
- Partial Refund: Reimbursement of a portion of the service fee, taking into account services already delivered.
- Service Credit: Credit toward future services instead of a monetary refund.
- Extended Service: Additional services or extended service period to address issues.
6. Payment Processing
Refunds will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
7. Subscription Cancellations
For monthly or recurring subscription services:
- You may cancel your subscription at any time by emailing info@monsterkongmarketing.com.
- Cancellations received before your next billing date will prevent future charges, but no refund will be issued for the current billing period.
- You will maintain access to the service until the end of your current billing period.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services following any changes indicates your acceptance of the revised policy.
9. Contact Information
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
Email: info@monsterkongmarketing.com
Mailing Address: Cinnamon Cottage, Faugh Muckross, Killarney, Co. Kerry, Ireland